Problem with communication:If you click on the menu "Tools/Check for updates" or "Tools/Core data synchronization/Online - from server" and there is problem with communication you should do the following: Try to use telnet utility to check if you can get through your proxy and firewall. Your firewall and proxy server have to be able to communicate with these links: Port 443 for SSL... https://intrastat-ws.celnisprava.cz/ID.WS/MessageService.svc https://intrastat-ws.celnisprava.cz/ID.WS/SynchronizationService.svc https://intrastat-ws.celnisprava.cz/ID.WS/UpdateService.svc https://intrastat-ws.celnisprava.cz/ID.WS/LoginService.svc https://intrastat-ws.celnisprava.cz/ID.WS/DataRecoveryService.svc
The second problem is usually a password. You can try to log in to our portal (on the right side of the page - For log in click here) : http://www.celnisprava.cz/en/dalsi-kompetence/intrastat/Pages/default.aspx Use your registered email and password. If you log in successfully then your password and email is OK. In case you are not sure about password you can change it by clicking on "Forgot you password?". After changing your password wait at least 30 minutes.
